FAQ

  • Appointments can be reserved directly through our website at penthousehnl.com. Simply select your preferred barber, service, and a time that suits your schedule.

  • We currently offer tailored haircuts & haircut + beard services.

    Color and additional grooming enhancements will be introduced soon as we continue to elevate the experience.

  • We recommend booking several days in advance to ensure availability, particularly during weekends or peak hours.

  • Walk-ins are welcome based on availability.

    However, due to high demand, we strongly encourage booking ahead to secure your desired time

  • At PENTHOUSE HNL, all services are by appointment only and your time is reserved specifically for you.

    Last-minute cancellations leave a gap we can’t easily fill, affecting both our team and other clients.

    We ask that all cancellations or changes be made at least 12 hours in advance.

    Appointments canceled with less than 12 hours’ notice will result in a 50% cancellation fee of the scheduled service.

    We truly appreciate your understanding and respect for our time. This policy helps us keep things running smoothly and provide the best experience for everyone.

  • A haircut typically takes 1 hour, while a haircut + beard service is allotted 1 hour and 30 minutes.

    We allocate time to ensure every detail meets our standard of precision.

  • Yes. Whether it's a wedding, photoshoot, or private engagement, our team is available for custom grooming experiences. Please inquire directly to arrange a personalized service.

  • You may reschedule through your confirmation email, provided it is more than 12 hours prior to your appointment.

  • Absolutely. Our online booking system allows you to view each barber’s profile and select the one that best aligns with your preferences.

  • Your well-being is our priority. We uphold industry-standard sanitation procedures and maintain a clean, professional environment at all times.

  • Our service prices are clearly listed at the time of booking. Should any add-ons be discussed during your appointment, your barber will provide clear communication beforehand.

  • Yes. We offer a curated selection of high-quality grooming products used and recommended by our team.

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  • To maintain the quality of our service, we ask that you arrive on time. Arrivals beyond 15 minutes late may result in a shortened service or require rescheduling, subject to a service charge.